Shipping Policy

The Crystals Align

At The Crystals Align, every order is prepared with care, love, and intention. Whether you've selected a handcrafted piece of sterling silver jewelry, a beautiful crystal, or one of our intentional healing tools, we want your shopping experience to be peaceful and enjoyable from beginning to end. 

We do not ship internationally at this time. 

Order Processing

Orders are carefully packaged and prepared for shipment.

Our processing time is generally 3–5 business days,  excluding weekends and holidays. Handmade, customized, or made-to-order jewelry may require additional preparation time, which will be communicated when applicable.

For CUSTOM orders, please allow 3-5 weeks as custom orders take longer to create and process.

During holidays, special events, or periods of high order volume, processing may take longer.

Shipping Rates & Delivery

We currently ship within the United States.

Shipping costs are calculated at checkout based on your order and the available shipping options.

Estimated delivery times depend on the shipping carrier, destination, and selected shipping method.

Please note that shipping estimates do not include order processing time and are not guaranteed delivery dates.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow time for the shipping carrier to update tracking details.

Carefully Packaged With Intention

We take special care when packaging fragile crystals, gemstone jewelry, candles, and other delicate items.

Every order is thoughtfully packaged to help protect your items during transit.

Because many of our crystals are natural and our jewelry is handcrafted, slight variations in color, shape, texture, and appearance are part of what makes each piece unique.

Lost, Delayed, or Damaged Packages

Once an order has shipped, delivery times may be affected by carrier delays, weather conditions, or other circumstances beyond our control.

If your package arrives damaged, please contact us at crystalsalign@gmail.com with your order number and photographs of the damaged item and packaging.

If your package is marked as delivered but cannot be located, please contact us so we can help review the tracking information and determine the appropriate next steps.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to accommodate changes before the order ships.

Additional shipping charges may apply if a package must be reshipped because of an incorrect or incomplete address.

Contact Us

If you have questions about your order or shipping, please reach out to us.

The Crystals Align
Email: crystalsalign@gmail.com
Website: www.thecrystalsalign.shop

Thank you for supporting our small business and allowing us to be part of your journey.